Delivery and returns

 

1. SHIPPING COSTS AND DELIVERY TIME

Latvia:

  • FREE SHIPPING to our store at Brivibas Street 33, Riga – the next working day (working days 11:00-19:00, Saturdays 11:00-16:00).
  • FREE delivery with courier – 1-3 working days (delivery is on working days 9:00-18:00)
  • FREE delivery to Omniva parcel machines – the next day. Please see the list here.
  • FREE delivery to DPD Pickup Points – the next working day. Please see the list here.

Estonia, Lithuania:

  • Delivery by post – 3-5 working days
  • Delivery with a courier – 3-5 working days
  • Delivery to Omniva parcel machines – 3-5 working days. Please see the list here (Estonia) and here (Lithuania)
  • Delivery to DPD Pickup Points -3-5 working days. Please see the list here (Estonia) and here (Lithuania)

Shipping costs are up to 12 EUR.

European Union (without Latvia, Estonia, Lithuania):

  • Delivery by post – 3-7 working days

Shipping costs are up to 12 EUR.

Outside of EU:

  • please contact us

2. RETURNS

Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. Returns form should be filled and attached to the product. The customer covers return shipping cost.

Madam Bonbon will usually refund your order within 14 days of receiving return goods in our warehouse but please note, that it might take longer for refund to appear in your account as transfers between payment systems might take a longer time (up to 30 days).

The foundation of refund is either product return to any of Madam Bonbon stores or received confirmation that the product is shipped for return.

Please return goods together with Returns form to:

Bonbon Shoes, Brivibas Street 33, Riga, LV-1011, Latvia, with a note “online store – returns”

3. RETURNS OF DAMAGED GOODS

If you received damaged products, please contact us at info@madambonbon.lv and we will find the best possible solution in your specific situation.